About Help at Home
Our Care Coordinators can help you to choose from the range of services provided by Help at Home, so you can continue to live independently with confidence.
Help at Home is currently available to clients in the Eastern Suburbs, Northern Beaches, Upper and Lower North Shore, Hunters Hill, Ryde, North West and Hills District, Mosman and surrounds, and the Inner West.
You can access Help at Home though:
- Home Care Packages (HCP) – A government subsidy for older people
- National Disability Insurance Scheme (NDIS) – For people of all ages living in the community with a disability
- Fee for Service – For those waiting to have subsidised care approved or who don’t qualify for a Home Care Package or the NDIS.
Whatever your budget or independent care needs, we will provide your own Care Coordinator to put together an individually tailored program.
What we offer
Respite care
Domestic assistance
Occupational therapy
24/7 clinical and nursing care
Allied health
Dementia/COPE
Personal care
Transport
Companionship
Fees and Financial Information
Below are the current Help at Home Fee Schedules for clients receiving an aged care Consumer Directed Care (CDC) package or National Disability Insurance Scheme (NDIS) subsidy. For further information and for a Private Care Fee Schedule, please contact us:
Fee Schedules
HCP Management
Home Care Packages (HCP) can either be self-managed or provider managed. You can find information below on the difference between the two.
How to Apply
See three options below:
You can self refer for an evaluation by an Aged Care Assessment Team (ACAT) at myagedcare.gov.au or obtain a referral from your GP. Our Help at Home team is always happy to assist you as one of the expert home care package providers. Once your CDC has been approved, our Care Coordinators will help you work out the best services for your package level and care needs.
Once you have funding approved, we can assist by offering services such as support coordination, daily living support, social and community participation, therapy services and plan management.
If you don’t qualify for CDC or NDIS subsidies or are waiting for approval, Help at Home also offers private, fee for service care. Call our hotline for a verbal quote or to arrange an obligation-free consultation at home.
Contact us any time and speak to an expert care coordinator about your support needs. We will pay a complimentary visit to your home to discuss and develop a plan matching your needs with our services. Call 1800 251 537 or email helpathome@montefiore.org.au
Frequently asked questions
Help at Home is an in-home support service provided by Montefiore to care recipients. Services are based on individual care plans that offer as little or as much support as you require.
Help at Home offers extensive support services, including transport, meal preparation, companionship, shopping, personal care, nursing and clinical care, dementia support, occupational therapy and physiotherapy, as well as 24/7 support for recipients who have high care needs.
Our dedicated Care Coordinators manage your individual care needs. They are your main point of contact regarding your circumstances and any changes to your care needs or government package. They are also available for general questions you may have regarding your care.
Cost varies depending on whether you are a self-managed retiree or have a Home Care Package. If you have means and the government has not provided you with a package, the approximate cost for support within your home is $55 per hour.
If you are receiving a Home Care Package from the government, the approximate cost is $66 per hour.
Nursing costs vary depending on the services required.
Yes. When your care package has been allocated, call us on 1800 251 537. Our dedicated staff will walk you through the next steps and help you navigate the process.
Yes, our team will assist and manage your introduction to the Montefiore Admissions Team and ensure you feel supported and informed when making decisions about the care required for you or a loved one.
Our care staff can provide additional support, companionship or transport services if required when living in residential care.
