By donating to Montefiore you are agreeing to the following terms and conditions and refund policy. (Terms). Please review the following Terms prior to setting up a regular payment or requesting a refund,
1. Regular Giving
It is your responsibility to ensure that there are sufficient clear funds available in your account. You should check your account statement to verify that the amounts debited from your account are correct.
2. Changes and cancellations
Montefiore may vary details of your regular giving arrangement request at any time by giving you at least 14 days written notice. If you wish to cancel, defer or change a regular giving arrangement you must notify us by calling 02 8345 9137 or by email to foundation@montefiore.org.au at least 14 days before the next donation day. When notifying us please provide details of your donation agreement, such as name, address, and supporter number, etc. for ease of processing.
3. Third party services will be used to facilitate credit card transactions
The payment service will be used to facilitate credit card transactions. The payment service will be used to facilitate transactions. By providing your details you are authorising the payment service to make debits on behalf of Montefiore and agree to the terms and conditions.
4. Dispute process and response
Disputes and refunds will be treated seriously, quickly and in a timely manner, having due regard to procedural fairness and confidentiality. If you believe that there has been an error with your donation, you should notify us by calling 02 8345 9137 or by email to foundation@montefiore.org.au within 30 days of the disputed issue. Any disputes should be directed to Montefiore in the first instance so that we can attempt to resolve the matter. If you are not satisfied with the outcome you can still refer it to your financial institution which will obtain details of the disputed transaction and may lodge a claim on your behalf.
5. Refunds
Any donation made using a credit card or direct debut fraudulently will be refunded. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card. Any donation acquired after a request to cancel has been made. Montefiore requires 14 days’ notice of request to cancel or alter your agreement. When a donation is cancelled you will be issued with an email confirmation. Please keep this email and provide it in any future correspondence with us as a refund may not be issued if that email is not provided.
6. Receipts
You will receive an annual consolidated donation receipt at the end of the financial year. This will include the immediate payment and all future payments within the current financial year.
