COVID-19 updates

Latest announcements

Our Residential Care facilities reopen to fully vaccinated visitors from Monday, October 11.  Please see details below.

Help at Home continues to provide home care services to older people and people with a disability living in the community.

Our Day Centres continue to offer social support remotely and will begin reopening from Monday, October 25.

If you have any (non-urgent) queries about COVID-19 and Montefiore, please email For any urgent matters relating to a consumer, please contact the relevant care manager directly.

For the latest information and restrictions in Sydney, please visit the NSW Government website.

Planning & precautions

Since the COVID-19 crisis began, Montefiore has spent significant time and resources to ensure we are doing everything possible to protect our consumers, staff and community through this challenging time, and prepare for a potential outbreak. Below is an overview of some of the planing and precautions we have implemented:

  • The Montefiore COVID-19 Management Team (MCMT), which meets daily to update our own planning and precautions, implement all NSW Public Health Unit (PHU) directives and ensure we are following the latest NSW Health guidance and information regarding cases and hotspots in NSW.
  • All staff and essential contractors are undertaking a temperature check and completing a daily health declaration and annexure regarding hotspot locations.
  • Supplies of Personal Protective Equipment (PPE) including masks are now in place.
  • An Outbreak Management Plan has been established, overseen by the Director of Quality, Compliance & Risk. This plan covers everything from signage to infection control protocols and communications.
  • Dedicated COVID-19 Care Zones are in place at each of our Residential Care sites, to be used in the event of an outbreak. If required, these zones can be activated immediately. They will be quarantined from the rest of the site, including separate staffing and equipment, increased cleaning protocols and other precautions.
  • Nursing staff with previous relevant hospital experience have been selected to work in the COVID-19 Care Zones, and have received additional training to manage care of any infected residents should the need arise.
  • All staff continue to receive training in the latest precautions and protocols introduced across our sites.
  • An agreement with a nursing agency is in place to provide care staff should large numbers of Montefiore employees be required to self-isolate.
  • Our Catering Department has contingency plans in place should replacement kitchen and dining staff be required, as well as alternative menu plans should food supplies be interrupted in the case of a more widespread community outbreak.


Residential Care

  • Our Residential Care facilities reopen to fully vaccinated visitors (12 and over) from Monday, October 11. Please see full guidelines below. 
  • Providing the best care for residents at each of our four campuses continues to be our focus. This includes strategies to support individuals’ social and emotional wellbeing through these challenging times, especially when isolated. We have introduced assisted video and phone calls to keep residents and their loved ones connected. Allied Health and Leisure & Lifestyle programs are continuing with safe social distancing practices in place.
  • All staff are vaccinated according to Australian Government regulations for aged care workers, and undergo daily health and temperature checks.
  • Our clinical staff continue to monitor residents for any signs or symptoms of illness and we have rigorous testing and isolation policies in place. Additional cleaning protocols are in place across our sites, along with additional hand sanitiser and hand-washing stations.
  • For older members of the community and their carers in need of added support, Respite Care is available at each of our Residential Care sites subject to availability.



Please ensure you are familiar with the NSW Health and Montefiore guidelines below before your next visit.

  • Each resident is permitted up to 2 visitors aged 12 years and over per day, who have received two doses of a COVID-19 vaccine as least 14 days prior to their visit. 
  • 2 children under 12 may also visit each day accompanied by a vaccinated adult – wherever possible, children must be masked and should visit in outdoor areas only.
  • Visitors must wear a surgical mask (covering mouth and nose) while onsite at all times (including in residents’ rooms) and are responsible for providing their own mask. Masks should be donned before entering our premises.
  • Bookings are not required, but it is important that residents and families communicate with each other – as well as with other visitors including friends, community groups etc – to ensure that each resident receives no more than 2 vaccinated visitors 12 and over, and 2 children under 12, per day.
  • Visits are to take place in residents’ rooms, and in outdoor areas with appropriate distancing between groups. No visitors are permitted in dining rooms or other indoor common areas, or to move between residents’ rooms.
  • Visitors may purchase takeaway only from the Randwick and Hunters Hill cafes.
  • On arrival, visitors must report to reception to complete a temperature check and sign-in (see below) and provide evidence of double COVID-19 vaccination (by digital certificate or Immunisation History Statement – click here for information on obtaining these).
  • DO NOT VISIT if you have been to any NSW, Interstate or Overseas case locations identified by NSW Health (on their website or notified directly) at the dates and times listed for 14 days after you have visited the location.
  • DO NOT VISIT if you are experiencing ANY symptoms of illness. These include but are not limited to: fever, cough, sore throat, runny/stuffy nose, shortness of breath, fatigue, aches & pains, earache, diarrhoea.
  • DO NOT VISIT if you have had close contact with a person who is a confirmed or suspected case of COVID-19, or is self-isolating.
  • Visitors returning from Victoria are required to show evidence of a negative COVID-19 PCR test result on entering our facilities, with the test date (not results) being within 48 hours of their visit.
  • Visitors returning from overseas may now enter residential aged care facilities if they can provide evidence of a negative COVID-19 test taken on or after day 7 following their arrival. Without this negative test, staff and visitors returning from overseas will be excluded from entering a RACF for 14 days.


NSW Health has additional advice in place to help minimise the risk in an aged care setting – please review the below guidelines, and speak with the relevant care manager in advance before you arrange an excursion.
  • Fully vaccinated residents are permitted to leave the facility and attend family gatherings or for other reasons but must abide by the current Public Health (COVID-19 Additional Restrictions for Delta Outbreak) Order (No 2) 2021. Please see the latest government guidelines for fully vaccinated individuals here.
  • When arranging a family gathering or other excursion for a resident, family and friends are asked to ensure that all attendees aged 16 and over are fully vaccinated, and that nobody in attendance:
    • has been a close contact of a person with confirmed COVID-19 in the last 14 days.
    • lives in a household with a person who is currently self-isolating.
    • is waiting for a COVID-19 test result.
    • is displaying any symptoms of illness.
  • If anyone in attendance at an external gathering with a resident is identified as a close contact, undergoes testing or tests positive to COVID-19 within 3 days (72 hours) of the event, please notify the resident’s care team immediately so appropriate precautions can be taken at Montefiore.
  • Please continue to advise of any outings with your care manager 24 hours in advance where possible, so a risk assessment can be conducted and appropriate precautions recommended. Residents should sign out and back in as usual when leaving the premises.
  • Residents leaving the facility must wear a face mask in indoor public settings or carry a medical certificate or other written evidence signed by a registered health practitioner or a statutory declaration by the person saying they have a physical or mental health illness or condition which prohibits them from wearing a facemask.
  • Residents must not go into an area that is currently under a stay-at-home Order.

Help at Home

Our home care service has implemented stringent precautions and procedures to help protect our vulnerable clients, as well as providing additional support. Services will continue with all precautions in place during the current NSW Government lockdown, and we also ask for your cooperation to ensure our staff remain safe as they continue to perform essential duties.

  • All care staff are vaccinated according to Australian Government regulations for home care workers, and continue to use masks, gloves, sanitiser and additional PPE as required.
  • Each of our Care Coordinators is working closely with their allocated carers to ensure that they complete daily health and location checks, do not work if they have attended any close or casual contact locations, and are updated on the latest precautions and procedures.
  • Wherever possible, carers and clients are paired together to minimise multiple contacts.
  • Universal hygiene precautions are followed by all employees, who have also received additional education and training in infection prevention and control.
  • We ask clients to take the same precautions as staff. If a client or member of their household are unwell in any way or have visited a known COVID-19 hotspot location, please disclose or reschedule ahead of your appointment. 
  • New services have been added, including video companionship calls, and assistance with priority online shopping.

M by Montefiore


  • Masks must continue to be worn in all indoor common areas on the M by Montefiore premises.
  • The Club Lounge is open for dine-in breakfast and lunch for residents only (fully vaccinated). Bookings are essential for breakfast to maintain safe numbers, and takeaway remains available. Residents should check in on each visit using the Service NSW QR Code displayed (or ask Concierge for assistance with check in).
  • Fully vaccinated visitors are permitted in private apartments in accordance with the updated NSW Government guidelines. Visitors should check in on arrival using the Service NSW QR code displayed (or ask Concierge for assistance with check in).
  • Please remember to practice good hand hygiene on the premises using the sanitiser stations provided, and comply with physical distancing (remaining 1.5m from others).
  • The cinema is open to residents only (fully vaccinated) under the 4m2 rule. Bookings are essential. Residents should check in on each visit using the Service NSW QR Code displayed (or ask Concierge for assistance with check in).
  • The pool and fitness centre are open to residents only (fully vaccinated). Bookings are essential. Check in each time using the Service NSW QR code. Please ensure you sanitise gym equipment before and after use.
  • Please continue to book the shuttle bus in advance to ensure we can accommodate residents safely.
  • Please follow signposted COVID-safe capacity in lifts and travel in lifts only with members of your own household where possible.
  • Residents experiencing any symptoms of illness should not use the Club Lounge or other common indoor areas. Please self-isolate in your apartment until you can arrange COVID-19 testing. Symptoms include: fever, cough, sore throat, runny/blocked nose, shortness of breath, fatigue, aches & pains, earache, diarrhoea.
  • The nearest COVID-19 testing centre is at Prince of Wales Hospital, Randwick, via the Avoca Street entrance. For a full list of testing locations, visit:
  • Residents who have visited any NSW, Interstate or Overseas case locations identified by NSW Health (on their website or notified directly) please inform us immediately. Do not use the Club Lounge or other common indoor areas and follow all NSW Health directions regarding self-isolation and testing.
  • Residents may not use Randwick Residential Care common area facilities including the dining room, synagogue or exercise areas.


Our M by Montefiore retirement living Display Suite and Display Apartment are open by private appointment only to ensure safe distancing. If you are in a vulnerable group and would prefer a virtual tour, please contact us. All visitors should follow the latest NSW Government guidelines on mask-wearing in the community. If you are unwell or have visited a known COVID-19 hotspot, please reschedule your appointment and follow all NSW Health guidelines regarding testing and self-isolation.



Day Programs

The Burger Centre is closed for in-person programs due to the current NSW Government lockdown. The centre continues to offer remote video sessions via Zoom and remote engagement via phone to clients and families as needed. The Dance for Parkinson’s program continues online and is open to all. The Burger Centre team is available by phone on 02 8345 9147 and email