COVID-19 updates

Latest announcements

Our Residential Care facilities are open to visitors in accordance with NSW Health advice. See below for further details.

Help at Home continues to provide home care services to older people and people with a disability living in the community.

Our Day Centres at The Burger Centre and Club Monte continue to offer social support in person and remotely, please see below for more information.

If you have any (non-urgent) queries about COVID-19 and Montefiore, please email For any urgent matters relating to a consumer, please contact the relevant care manager directly.

For the latest information and restrictions in Sydney, please visit the NSW Government website.

Planning & precautions

Since the COVID-19 crisis began, Montefiore has spent significant time and resources to ensure we are doing everything possible to protect our consumers, staff and community through this challenging time, and prepare for a potential outbreak. Below is an overview of some of the planing and precautions we have implemented:

  • The Montefiore COVID-19 Management Team (MCMT), which meets daily to update our own planning and precautions, implement all NSW Public Health Unit (PHU) directives and ensure we are following the latest NSW Health guidance and information regarding cases and hotspots in NSW.
  • All staff and essential contractors are undertaking a temperature check and completing a daily health declaration and annexure regarding hotspot locations.
  • Supplies of Personal Protective Equipment (PPE) including masks are now in place.
  • An Outbreak Management Plan has been established, overseen by the Director of Quality, Compliance & Risk. This plan covers everything from signage to infection control protocols and communications.
  • Dedicated COVID-19 Care Zones are in place at each of our Residential Care sites, to be used in the event of an outbreak. If required, these zones can be activated immediately. They will be quarantined from the rest of the site, including separate staffing and equipment, increased cleaning protocols and other precautions.
  • Nursing staff with previous relevant hospital experience have been selected to work in the COVID-19 Care Zones, and have received additional training to manage care of any infected residents should the need arise.
  • All staff continue to receive training in the latest precautions and protocols introduced across our sites.
  • An agreement with a nursing agency is in place to provide care staff should large numbers of Montefiore employees be required to self-isolate.
  • Our Catering Department has contingency plans in place should replacement kitchen and dining staff be required, as well as alternative menu plans should food supplies be interrupted in the case of a more widespread community outbreak.


Residential Care

  • Our residential care facilities are now open to visitors in accordance with NSW Health advice (see below for details).
  • Providing the best care for residents at each of our four campuses continues to be our focus. This includes strategies to support individuals’ social and emotional wellbeing through these challenging times, especially when isolated. We have introduced assisted video and phone calls to keep residents and their loved ones connected. Allied Health and Leisure & Lifestyle programs are continuing with safe social distancing practices in place.
  • All staff and contractors undergo daily health and temperature checks. Our clinical staff continue to monitor residents for any signs or symptoms of illness and we have rigorous testing and isolation policies in place. Additional cleaning protocols are in place across our sites, along with additional hand sanitiser and hand-washing stations.
  • For older members of the community and their carers in need of added support, Respite Care is available at each of our Residential Care sites subject to availability.


  • NEW there are no limits on the number of visitors a resident is permitted each day. Visits may take place from 9am to 7pm.
  • NEW Visitors are no longer required to wear a mask while onsite.
  • NEW Visitors may spend time in common areas, including dining rooms and cafes (as of February 24) – please ensure that a physical distance of 1.5m is maintained from residents and others. 
  • On arrival, visitors must report to reception to complete a temperature check, Health Declaration and Annexure detailing any locations/areas of concern via QR code or on paper.
  • DO NOT VISIT if you live in any NSW areas of increased testing.
  • DO NOT VISIT if you have been to any NSW, Interstate or Overseas locations listed in the current areas of concern at the dates and times listed for 14 days after you have visited the location.
  • DO NOT VISIT if you are experiencing ANY symptoms of illness. These include but are not limited to: fever, cough, sore throat, runny/stuffy nose, shortness of breath, fatigue, aches & pains, earache, diarrhoea.
  • DO NOT VISIT if you have had close contact with a person who is a confirmed or suspected case of COVID-19, or is self-isolating.
  • Residents may leave the premises to attend outings such as medical appointments and family gatherings, and visit locations in the community such as shops and cafes. Please continue to discuss any outings with your care manager 24 hours in advance so a risk assessment can be conducted and appropriate precautions taken. Residents should sign out and back in as usual when leaving the premises.
  • Deliveries for residents (in person, by courier or post) are permitted. This includes fresh food items, flowers and other personal items.

Help at Home

Our home care service has also implemented stringent precautions and procedures to help protect our vulnerable clients, as well as providing additional support. Changes we have made include:

  • All care staff use masks, gloves, sanitiser and other PPE as required and on request.
  • Each of our Care Coordinators is working closely with their allocated carers to ensure that they complete daily health and location checks, and are updated on the latest precautions and procedures.
  • Wherever possible, carers and clients are paired together to minimise multiple contacts.
  • Universal hygiene precautions are followed by all employees, who have also received additional education and training in infection prevention and control.
  • We ask clients to take the same precautions as staff. If a client or member of their household are unwell in any way or have visited a known COVID-19 hotspot location, please disclose or reschedule ahead of your appointment.
  • New services have been added, including video companionship calls, and assistance with priority online shopping.

M by Montefiore


  • Masks are no longer required in indoor common areas.
  • Residents should check in to the Club Lounge and Cinema on each visit, using the Service NSW QR Code displayed (or ask Concierge for assistance with check in)
  • Visitors should check in on arrival when visiting private apartments, as well as in the Club Lounge and Cinema, using the Service NSW QR code displayed (or ask Concierge for assistance with check in).
  • Please remember to practice good hand hygiene on the premises using the sanitiser stations provided, and comply with physical distancing (remaining 1.5m from others).
  • Please follow signposted COVID-safe capacity in lifts.
  • The pool and fitness centre are currently open to Residents only. Check in each time using the Service NSW QR code. Please ensure you sanitise gym equipment before and after use.
  • Please follow the latest NSW Health recommendations for the number of visitors in the home and any other rules that apply to private residences in the Greater Sydney region. Visit:
  • Residents experiencing any symptoms of illness should not use the Club Lounge or other common indoor areas. Please self-isolate in your apartment until you can arrange COVID-19 testing. Symptoms include: fever, cough, sore throat, runny/blocked nose, shortness of breath, fatigue, aches & pains, earache, diarrhoea.
  • The nearest COVID-19 testing centre is at Prince of Wales Hospital, Randwick, via the Avoca Street entrance. For a full list of testing locations, visit:
  • Residents who have visited any local, interstate or overseas areas of concern named by NSW Health, please inform us immediately. Do not use the Club Lounge or other common indoor areas and follow all NSW Health directions regarding self-isolation and testing. The list is updated regularly here:



Our M by Montefiore retirement living Display Suite and Display Apartment are open by private appointment only to ensure safe social distancing. If you are in a vulnerable group and are isolating at home, please contact us to enquire about a virtual tour. All visitors should follow the latest NSW Government guidelines on mask-wearing in the community. If you are unwell or have visited a known COVID-19 hotspot, please reschedule your appointment and follow all NSW Health guidelines regarding testing and self-isolation.



Day Programs

The Burger Centre is now open for social support, carer respite and wellness programs, following COVID-safe guidelines. The centre continues to offer remote video sessions via Zoom and remote engagement via phone to clients and families as needed. The Dance for Parkinson’s program continues online and is open to all. The Burger Centre team is available by phone on 02 8345 9147 and email

Club Monte is now open to day program clients following COVID-safe guidelines. The team is available to offer remote engagement and support to clients and families by phone on 02 9879 2726 and email