COVID-19 Updates

Latest Announcements

UPDATED 28/04/22

Facility or Unit OPEN to visitors:


RANDWICK – Hostel (level 3 & 5) , Monte Terrace (Level 2) & Nursing Home (Level 4), Special Care Unit/ SCU (Level 3) HUNTERS HILL –  Hostel (Level 2 & 3),  Special Care Unit/ SCU (Level 1), Nursing Home (Shirah & Ariel) (Ground Floor & Level 2), Monte Gardens Special Care Unit/ SCU (Ground Floor) are currently open to fully vaccinated visitors.

To assist with planning a visit, please read the Visitor Guidelines below.

Facility or Unit CLOSED to visitors:

No facility or unit is currently closed to visitors.


If you have any (non-urgent) queries about COVID-19 and Montefiore, please email For any urgent matters relating to a resident, please contact the relevant care manager directly.   For the latest information and restrictions in Sydney, please visit the NSW Government website.

Other Services:

Help at Home continues to provide home care services to older people and people with a disability living in the community.

Our Day Centres / Burger Centre is operating programs and outings.

Residential Care

  • Providing the best care for residents at each of our four campuses continues to be our focus. This includes strategies to support individuals’ social and emotional wellbeing through these challenging times, especially when isolated. We have introduced assisted video and phone calls to keep residents and their loved ones connected. Allied Health and Leisure & Lifestyle programs are continuing with safe social distancing practices in place.
  • All staff are vaccinated according to Australian Government regulations for aged care workers, and undergo daily health and temperature checks.  Staff undergo Rapid Antigen Testing daily, before entry to any residential facility.
  • Our clinical staff continue to monitor residents for any signs or symptoms of illness and we have rigorous testing and isolation policies in place. Additional cleaning protocols are in place across our sites, along with additional hand sanitiser and hand-washing stations.
  • For older members of the community and their carers in need of added support, Respite Care is available at each of our Residential Care sites subject to availability.



UPDATED 4/05/22

We kindly draw your attention to NSW Health’s loosening of community restrictions for household close contacts which came into effect on Friday 22 April.  We take this opportunity to advise that the change in community rules around isolation requirements for close contacts do NOT apply to visitors attending any Montefiore site.  If you live with someone who tests positive to COVID-19, you are not able to attend any facility for at least 7 days, from the last positive contact in your home.


Montefiore visitor guidelines have been developed referencing the NSW health advice to Residential Aged Care Facilities 

Bookings are not required, but it is important that residents and families communicate with each other – as well as with other visitors including friends, community groups etc – to ensure that each resident receives no more than the number of visitors advised below:


General Guidelines if your facility or unit is open to visitors:

  • Residents are permitted TWO fully vaccinated visitors aged 12 years and over, plus two children aged under 12 years per day.  Read further below for variations to this rule relating to specific sites.
  • Visitors may enter the facility at any time.  Having the same visitors attend where possible reduces the exposure risks for your loved one and for the entire facility.  Read further below for variations to this rule relating to specific sites.
  • Visitors must be double vaccinated.  People aged 12 years and over must have received a second dose of a COVID vaccination at least 14 days prior to their visit.
  • A child under 12 years is permitted to visit provided they are accompanied by a fully vaccinated adult.
  • All visitors over the age of 2 years old are required to RAT test on entry.  Please ensure the Rapid Antigen Test kit you use is appropriate for the age of your child (most state for over 2 years).
  • Visitors are strongly encouraged to get a booster vaccine if they are eligible for one and the Influenza vaccination.
  • There should be minimal interaction between the visitors, staff and other residents. with physical distancing of 1.5m at all times.
  • Surgical Masks must be fitted before entering our premises.  All visitors are responsible for providing their own surgical mask covering the mouth and nose.  It must be worn while onsite at all times, including in residents’ rooms.
  • Babies and toddlers under 3 years of age should not wear a mask as it is a choking hazard.
  • Existing requirements in the Public Health (COVID-19 Care Services) Order 2021 on visiting residents who are at end of life remain in place.

When You Arrive at Montefiore:

  • Visitors must report to the RAT testing area to sign-in, complete a temperature check, provide evidence of double COVID-19 vaccination (by digital certificate or Immunisation History Statement; click here for information on obtaining these) and results of a NEGATIVE RAT, completed onsite prior to entry.
  • Please provide your own RAT.
  • If you have had COVID-19 in the last 30 days, you may test positive to a RAT and would be exempt from surveillance testing. If you have had COVID-19 in the last 30 days, please provide evidence of your clearance.

If you test Covid-positive on entry or after your visit:

  • If you have a positive RAT result on entry, we kindly ask for your name, phone number, which resident you are visiting and whether you visited this or another resident in the home in the last 48 hours prior to testing positive. We ask that you comply with this to assist us with risk assessing exposures.
  • Visitors must advise us if they return a positive RAT or PCR within 48 hours of visiting any Montefiore site. This is in line with the Public Health Units requirement for us to risk assess resident exposure.  Please email

Location of Visit:

  • Visits are to take place in residents’ rooms or outdoor spaces only.  No visitors are permitted in dining rooms or other indoor common areas, or to move between residents’ rooms.  There should be minimal interaction between the visitors, staff and other residents.
  • If open, visitors may purchase takeaway from the Randwick and Hunters Hill cafes. Visitors are not permitted to sit in the cafe area or any communal lounge.


Visitors must not enter ANY of our Residential Care Facilities if they:

  • Have COVID-19 symptoms
  • Are waiting for a COVID-19 test result.
  • Have been exposed to COVID-19 – unless they have completed their self-isolation and testing requirements.  People who have had high risk exposures should not enter high risk settings for at least 14 days since their exposure to a COVID-positive person.
  • Have been overseas in the previous 14 days, UNLESS THEY ARE: fully vaccinated, and it has been at least 7 days after arrival, and they have received a negative rapid antigen test 6 days or later after arriving in NSW.



  • Please adhere to the general guidelines listed above, plus the following:
  • On arrival please go to the visitor carpark and complete a Rapid Antigen Test (RAT) onsite prior to entry (please provide your own RAT).  The visitor carpark is on the left after entering the main entrance gate at 36 Dangar Street, Randwick.



  • You can return to visit at Montefiore after you have been released from isolation.
  • You can usually only leave self-isolation after 7 days if you do not have symptoms e.g. a sore throat, runny nose, cough, or shortness of breath.
  • Note that it is common to continue testing positive for Covid-19 after 7 days.
  • NSW guidelines to visit Residential aged care are an additional 3 days post isolation. This means you are able to return to visit 3 days after receiving the SMS from NSW Health OR if it ​has been 10 days since you were tested (and you have not received an SMS from NSW Health).
  •   You must comply with our COVID-19 IPC measures including PPE requirements e.g. wear a surgical mask, hand hygiene, visit in your mothers room only, keep 1.5m distance from staff, visitors and consumers.


Am I required to undertake another PCR test or RAT after leaving isolation and before returning to visit? 

  • No, at this time the guidelines do not require you to do that.
  • You are also NOT required to do a RAT before visiting for 30 days after the day you were tested Positive for COVID-19.
  • Please ensure you bring evidence of your positive COVID-19 status when you resume visiting Montefiore to be exempt from RAT testing. After 30 days, you will be required to continue to undertake RAT tests prior to visit.

You can also read important reference material on the NSW Government website : Testing positive to COVID-19 and managing COVID-19 safely at home



UPDATED 4/02/22

NSW Health has additional advice in place to help minimise the risk in an aged care setting – please review the below guidelines, and speak with the relevant care manager in advance before you arrange an excursion.


  • We strongly discourage residents leaving any of our facilities currently, however:
  • If a resident leaves a Montefiore residential facility for a day outing, a RAT needs to be conducted on their return on day 2, 4 and 7.
  • Residents who sleep out of a Montefiore residential facility will be Rapid Antigen Tested (RAT) on return, day 3, 5 and 7.
  • As is the case for the rest of the community, residents must practice social distancing and wear surgical masks when indoors.
  • Fully vaccinated residents who leave the facility to attend family gatherings or for other reasons must abide by the current Public Health (COVID-19 Additional Restrictions for Delta Outbreak) Order (No 2) 2021. Please see the latest government guidelines for fully vaccinated individuals here.
  • When arranging a family gathering or other excursion for a resident, family and friends are asked to ensure that all attendees aged 16 and over are fully vaccinated, and that nobody in attendance:
    • has been a close contact of a person with confirmed COVID-19 in the last 14 days.
    • lives in a household with a person who is currently self-isolating.
    • is waiting for a COVID-19 test result.
    • is displaying any symptoms of illness.
  • If anyone in attendance at an external gathering with a resident is identified as a close contact, undergoes testing or tests positive to COVID-19 within 3 days (72 hours) of the event, please notify the resident’s care team immediately so appropriate precautions can be taken at Montefiore.
  • Please continue to advise of any outings with your care manager 24 hours in advance where possible, so a risk assessment can be conducted and appropriate precautions recommended. Residents should sign out and back in as usual when leaving the premises.
  • Residents leaving the facility must wear a face mask in indoor public settings or carry a medical certificate or other written evidence signed by a registered health practitioner or a statutory declaration by the person saying they have a physical or mental health illness or condition which prohibits them from wearing a facemask.

Help at Home

Our home care service has implemented stringent precautions and procedures to help protect our vulnerable clients, as well as providing additional support. Services will continue with all precautions in place during the current NSW Government lockdown, and we also ask for your cooperation to ensure our staff remain safe as they continue to perform essential duties.

  • All care staff are vaccinated according to Australian Government regulations for home care workers, and continue to use masks, gloves, sanitiser and additional PPE as required.
  • Each of our Care Coordinators is working closely with their allocated carers to ensure that they complete daily health and location checks, do not work if they have attended any close or casual contact locations, and are updated on the latest precautions and procedures.
  • Wherever possible, carers and clients are paired together to minimise multiple contacts.
  • Universal hygiene precautions are followed by all employees, who have also received additional education and training in infection prevention and control.
  • We ask clients to take the same precautions as staff. If a client or member of their household are unwell in any way or have visited a known COVID-19 hotspot location, please disclose or reschedule ahead of your appointment. 
  • New services have been added, including video companionship calls, and assistance with priority online shopping.

M by Montefiore


UPDATED 23/12/21

  • Masks are mandatory in common areas
  • The Club Lounge is open for dine-in breakfast and lunch for residents only (fully vaccinated). Bookings are essential for breakfast to maintain safe numbers, and takeaway remains available.
  • No Visitors will be permitted to dine in the Club Lounge for breakfast or lunch.
  • Fully vaccinated visitors are permitted in private apartments in accordance with the updated NSW Government guidelines. Visitors should check in on arrival using the Service NSW QR code displayed (or ask Concierge for assistance with check in).
  • Please remember to practice good hand hygiene on the premises using the sanitiser stations provided, and comply with physical distancing (remaining 1.5m from others).
  • The cinema is open to residents only (fully vaccinated) with appropriate distancing. Bookings are essential. Residents should check in on each visit using the Service NSW QR Code displayed (or ask Concierge for assistance with check in).
  • The pool and fitness centre are open to residents only (fully vaccinated). Bookings are essential. Check in each time using the Service NSW QR code. Please ensure you sanitise gym equipment before and after use.
  • Please continue to book the shuttle bus in advance to ensure we can accommodate residents safely.
  • Please follow signposted COVID-safe capacity in lifts and travel in lifts only with members of your own household where possible.
  • Residents experiencing any symptoms of illness should not use the Club Lounge or other common indoor areas. Please self-isolate in your apartment until you can arrange COVID-19 testing. Symptoms include: fever, cough, sore throat, runny/blocked nose, shortness of breath, fatigue, aches & pains, earache, diarrhoea.
  • Please advise Concierge should you be undertaking testing due to suspected COVID exposure. We will be able to assist you for any of your needs.
  • The nearest COVID-19 testing centre is at Prince of Wales Hospital, Randwick, via the Avoca Street entrance. For a full list of testing locations, visit:
  • Residents who have visited any NSW, Interstate or Overseas case locations identified by NSW Health (on their website or notified directly) please inform us immediately. Do not use the Club Lounge or other common indoor areas and follow all NSW Health directions regarding self-isolation and testing.
  • Residents may not use Randwick Residential Care common area facilities including the dining room, synagogue or exercise areas.



Our M by Montefiore retirement living Display Suite and Display Apartment are open by appointment only to ensure safe distancing. If you are in a vulnerable group and would prefer a virtual tour, please contact us. All visitors should follow the latest NSW Government guidelines on mask-wearing in the community. If you are unwell or have visited a known COVID-19 hotspot, please reschedule your appointment and follow all NSW Health guidelines regarding testing and self-isolation.



Day Programs

The Burger Centre is now open in Randwick and Hunters Hill for in-person programs. The Burger Centre team is available by phone on 02 8345 9147 and email

Covid-19 Planning & Precautions

Since the COVID-19 crisis began, Montefiore has spent significant time and resources to ensure we are doing everything possible to protect our consumers, staff and community through this challenging time, and prepare for a potential outbreak. Below is an overview of some of the planing and precautions we have implemented:

  • The Montefiore COVID-19 Management Team (MCMT), which meets daily to update our own planning and precautions, implement all NSW Public Health Unit (PHU) directives and ensure we are following the latest NSW Health guidance and information regarding cases and hotspots in NSW.
  • All staff and essential contractors are undertaking a temperature check and completing a daily health declaration and annexure regarding hotspot locations.
  • Supplies of Personal Protective Equipment (PPE) including masks are now in place.
  • An Outbreak Management Plan has been established, overseen by the Director of Quality, Compliance & Risk. This plan covers everything from signage to infection control protocols and communications.
  • Dedicated COVID-19 Care Zones are in place at each of our Residential Care sites, to be used in the event of an outbreak. If required, these zones can be activated immediately. They will be quarantined from the rest of the site, including separate staffing and equipment, increased cleaning protocols and other precautions.
  • Nursing staff with previous relevant hospital experience have been selected to work in the COVID-19 Care Zones, and have received additional training to manage care of any infected residents should the need arise.
  • All staff continue to receive training in the latest precautions and protocols introduced across our sites.
  • An agreement with a nursing agency is in place to provide care staff should large numbers of Montefiore employees be required to self-isolate.
  • Our Catering Department has contingency plans in place should replacement kitchen and dining staff be required, as well as alternative menu plans should food supplies be interrupted in the case of a more widespread community outbreak.